Pentagon Consultancy Services

Job Description

• Salary : Industry Standard,Client Name : MNC,Education : Graduation,Skills : Finance/Banking,Insurance,Healthcare,Retail, Manufacturing,Hi-Tech,Priority : HOT,Description :,Position Title: Account Manager / Business Development, India Sales - Captives,Desirable qualifications:,Mandatory -B.Tech / B.E./MCA,Desirable - MBA/PGDM/PGDBA or equivalent degree from leading institutions,Experience:,- Total of 10 Years of experience,- At least 3-4 years of experience in Account Management / Customer Engagement Management/ Sales / Business Development in IT Services organizations,- If has worked with Captive Client would be an added advantage,Role:,Key Responsibilities:,- Deliver the revenue and the gross margin targets for the account,- Drive the overall sales revenues and increase strategic value of the Services and solutions within an account,- Develop customer account strategies and tactical penetration plans in defined accounts across various service-lines,- Build & maintain executive relationships with the nominated accounts to increase the organizations visibility & operate as key business contact within accounts for all business related issues,- Serve as a focal point for customer services issue escalation
• - Manage closure on customer support issue to maintain high levels of customer satisfaction and loyalty with customers
• - Provide timely and accurate forecasting, as well as reporting on completed deals
• - Prepare monthly forecasts for sales reviews with the sales management team
• - Responsible for revenue collections,- Monitor, support and improve delivery and operational parameters of the account,Soft Skills Required:,- Strong interpersonal, verbal and written communications skills,- Self driven, self-discipline, organized, and focused in conducting account management tasks
• - Excellent negotiation, mediation and conflict management skills
• - Excellent presentation and articulation Skills
• - Ability to guide others through complexity, ambiguity and uncertainty,Experience & Tech/Domain Skills Required:,- Experience in working in/with IT/IS services/engineering services companies in account management,(Desirable Experience in working with Captive/MNC customers in India),- Tech-savvy, should be aware of various technologies (Java, Microsoft, Open Systems, SAP, Infra Mgmt, Engineering, BI/DW) and have good understanding of IT/IS/Engg Services,- Good domain skills in one/more domains worked in (e.g. Finance/Banking/Insurance/Healthcare/Retail /Manufacturing/Hi-Tech),- Good at MS Office, Excel&Powerpoint,Posting:,- Delhi (Gurgaon), should be open to travel
• - The position is based at our sales office in Gurgaon. But frequent travelling to client offices in India,Reports to: Head of Captive Services Business based in Bangalore

Job Summary