Hotel Night Manager

Job Description

• Supervise lounge and restaurant operations and administer order from client for food and beverage.Collaborate with associates to implement all service strategies at hotel level for enhanced customer relationship
• Provide assistance to front desk staff during peak hours and assist beverage advertising initiative to enhance business
• Manage and perform all MOD duties as specified by company staff
• Monitor and recommend appropriate plans to motivate fellow staff to achieve business targets
• Manage standard uniform for all employees and ensure compliance with company policy
• Supervise all levels of service and interact with guests, manage written guest comment cards and track all guest information
• Monitor and resolve service issues through phone calls or written communication to achieve service goals and ensure customer satisfaction
• Train associates and respond to customers queries and complaints in positive way
• Supervise overall service that includes scheduling, food presentation for banquets orders
• Ensure neat and clean restaurant area to attract all customers for its operation
• Administer all group bookings by offering excellent banquet operation by initiating proper banquet techniques
• Initiate business decisions on basis of production reports
• Maintain and enforce service and SOP standards as envisioned by management
• Prepare forecast for evaluation of current operation and make business decisions based on forecast information
• Provide feedback from associates and clients through personal rapport and business surveys to analyze all needs for further business improvement
• Perform daily review of selling strategy and maintain inventory control to enable stock and service balance.

Job Summary