Tivoli/ Netcool Support Engineer - Data Warehousing

Job Description

• - Provide L2 and L3 support for the following tools Impact IBM Tivoli Monitoring (ITM - GSMA) Tivoli Data Warehouse (TDW) XMatters - Expreience on GSMA standards for ITM - Installation of the monitoring agent Customization and configuration of the monitoring application Log file monitoring / ITM Build configure and deploy monitors Interface with Server Administrators to assist in defining monitor thresholds and severities. - Interface monitoring with event notification service Monitor health check output daily Performance Tuning Monitor infrastructure application related statistics Monitor monitoring application related statistics. - Monitor event console related statistics Perform trend analysis on data Define related indicators to monitor Perform tuning based on above information - Application Maintenance Implementation and maintenance of infrastructure health checks Implementation and maintenance of infrastructure related jobs and automation scripts Implementation and maintenance of agent policies - Implementation and maintenance of middleware notification health-checking scripts Implementation and maintenance of middleware notification health-checking scripts. - Implementation and maintenance of middleware notification related jobs and automation scripts - Installation and maintenance of agent health checking log monitoring and agent management maintenance automation - Guide and lead the L1/L2 team members - Exposure to Netcool Omnibus is of added advantage Location Shift Timings - must be comfortable to work in 24x7 rotational shift

Job Summary