Manager Consulting Expert

Job Description

• Your future duties and responsibilities: The Service Delivery Manager (SDM) is the primary point of contact and day-to-day liaison between CGI and the managed services clients in FISG. The SDM is responsible for building and maintaining an excellent working relationships with the clients and ensuring that client issues are handled appropriately and escalated to management as necessary. As an advocate for the clients and a member of CGI, SDMs works with multiple CGI internal teams to escalate and troubleshoot issues, communicate client priorities and proactively advocate for clients
• Required qualifications to be successful in this role: Overall of 12 years of experience,Client relationship management experience, Five years client relationship management experience, Five years of Customer Engagement Project Management experience,Your Future Duties and Responsibilities, Manage the day-to-day relationship for a subset of the Trade360 client banks
• Build and maintain strong working relationships with clients
• Conduct regular operations status and management meetings with clients
• Understand and manage to client contracts
• Keep clients up-to-date on service level agreements (SLAs)
• Manage client invoices, service requests, and client facing documentation
• Manage status updates, incident analysis and reporting for high severity incidents affecting clients
• Influencing skills, Proven ability to build rapport, build consensus, set and manage clear expectations with team members and client stakeholders
• Ability to work with clients and internal teams to listen, understand requirements, prioritize issues and proactively communicate in a dynamic, fast-paced environment
• Ability to work independently, take ownership and drive solutions for the clients
• Must be able to manage multiple, often competing, priorities and client requests effectively within SLA contractual obligations
• Experience managing projects, issues, and milestones within the context of the Software Development Life Cycle (SLDC)
• Effective written and verbal communication skills
• Professional Skillset, Practical problem solving and strategic thinking skills; critical thinker with excellent judgment and initiative
• Experience making decisions quickly in difficult situations. Ability to take responsibility/ ownership for decisions, seeking advice where appropriate
• Time management, attention to detail, expectation setting and organizational skills to provide solid service management. Ability to work on own initiatives with minimal management supervision
• Team-oriented focus, knowledge sharing, expectation management with all project team resources, maintaining a high degree of professionalism in all situations (including high stress)
• Intermediate user of Microsoft Word, Excel, PowerPoint, Project and Visio
• Ability to present to audiences of different participants (e.g
• executives, clients, technical peers, non-technical professionals) and size
• Skills: Client Relationship,Communication (Oral/Written),Problem Solving/DecisionMaking,What you can expect from us: Build your career with us
• It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities
• At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create
• Be part of building one of the largest independent technology and business services firms in the world
• Learn more about CGI at www.cgi.com
• No unsolicited agency referrals please
• CGI is an equal opportunity employer.

Job Summary